At ToyGhor, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make it right. Please read our return policy below to understand how we handle returns and exchanges.
Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 7 days of the delivery date.
- Items must be unused, unwashed, and in their original packaging with all tags and labels intact.
- Products damaged during transit or found defective upon delivery are eligible for returns or replacements.
Non-Returnable Items
The following items cannot be returned:
- Products marked as "Final Sale" or "Non-Returnable."
- Opened baby food, diapers, or hygiene-related products (for safety and hygiene reasons).
- Customized or personalized items.
- Gift cards or promotional items.
How to Initiate a Return
- Contact Us: Reach out to our customer support team at [insert email/phone number] with your order number and reason for the return.
- Provide Proof: If the item is defective or damaged, please include photos of the product and packaging in your request.
- Return Approval: Once approved, we will share the return shipping details with you.
Refunds and Replacements
- Once we receive and inspect the returned item, we will notify you of the status of your refund or replacement.
- Refunds: Approved refunds will be processed within 5-7 business days to your original payment method.
- Replacements: If you opted for a replacement, we will ship the new product within 2-3 business days of receiving the return.
Return Shipping
- If the return is due to an error on our part (e.g., wrong or defective product), ToyGhor will cover the shipping costs.
- For all other returns, customers are responsible for the return shipping fees.
Additional Information
- Items sent back to us without prior approval will not be accepted.
- If the returned product does not meet the eligibility criteria, it will be sent back to you at your expense.
- We reserve the right to deny returns in cases of abuse or fraud.
