At ToyGhor, we strive to ensure your satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund process. Please read our refund policy below for details.
Eligibility for Refunds
You are eligible for a refund under the following conditions:
- The item is defective, damaged, or incorrect upon delivery.
- The return request is made within 7 days of receiving the product.
- The item is returned in its original condition, unused, and in the original packaging with all accessories and tags intact.
Non-Refundable Items
The following items are not eligible for a refund:
- Products marked as "Final Sale" or "Non-Refundable".
- Opened or used baby care products (e.g., baby food, diapers, wipes) for hygiene reasons.
- Personalized or customized items.
- Gift cards or promotional items.
Refund Process
- Submit a Refund Request: Contact our support team at [insert email/phone number] with your order number and reason for the refund. If the product is damaged or defective, include photos as proof.
- Return the Product: After approval, ship the product back to us as instructed by our team.
- Refund Approval: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.
Refund Methods
- Original Payment Method: Approved refunds will be processed to your original payment method (credit card, mobile wallet, etc.) within 5-7 business days of refund approval.
- Store Credit: If you prefer, we can issue a store credit for future purchases.
Shipping Refunds
- If the return is due to an error on our part (e.g., defective, damaged, or wrong item), we will cover the return shipping cost.
- For other returns, the customer is responsible for the return shipping fees, which will not be refunded.
Important Notes
- Refunds may take additional time to reflect in your account, depending on your payment provider.
- Items returned without prior approval will not be eligible for a refund.
- If the returned product does not meet our refund eligibility criteria, it will be sent back to you at your expense.
